Introduction
JLX Coaching ("we," "us," or "our") operates this website and related services. This Privacy Policy describes how we collect, use, and share information when you visit our site, use our quiz or forms, book calls, or purchase digital products.
Information we collect
- Information you provide — such as name, email address, phone number, and quiz or intake responses when you submit forms, schedule through our booking tools, or contact us.
- Payment-related information — payments for digital products are processed by our payment provider (e.g. Stripe). We do not store full payment card numbers on our servers; the provider handles card data according to its own policies and certifications.
- Technical and usage data — such as browser type, device type, general location derived from IP (e.g. region), pages viewed, and timestamps, collected through cookies or similar technologies where used.
How we use information
- To respond to inquiries and provide coaching-related information.
- To operate scheduling (e.g. Calendly or similar) and send confirmations or reminders.
- To process purchases and deliver digital products or access instructions.
- To improve our website, offerings, and user experience.
- To comply with law, enforce our terms, or protect rights and safety.
Sharing with service providers
We may share information with vendors who help us run the site and business — for example hosting, email, analytics, scheduling, payment processing, or customer relationship tools. These providers are permitted to use the information only to perform services for us and must protect it appropriately.
Cookies
We may use cookies or similar technologies for essential site function, preferences, or analytics. You can control cookies through your browser settings; disabling some cookies may affect site functionality.
Retention
We retain information for as long as needed to provide services, meet legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary by data type and purpose.
Your choices and rights
Depending on where you live, you may have rights to access, correct, delete, or restrict certain processing of your personal information, or to object to certain uses. To exercise these rights or ask questions, contact us at joeylewand@jlxcoaching.net. We may need to verify your request before responding.
Children
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us and we will take appropriate steps to delete it.
Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the "Last updated" date. Continued use of the site after changes constitutes your acknowledgment of the updated policy where permitted by law.
Contact
Questions about this Privacy Policy: joeylewand@jlxcoaching.net. See also our Terms of Use.